Terms & Conditions

Prices
Room prices are per room, per night and are inclusive of VAT.  Standard rates include full English breakfast, unless otherwise stated.  Other meals may be included in special promotional rates; this will be indicated.
 
Rooms for customers with disabilities
Due to the age and historic nature of the building we occupy it is difficult to adapt these buildings to suit all needs.  We will make every possible effort to accommodate your personal requirements.
 
 Arrival and Check out
 Rooms are available from 2.00pm on the arrival date.   Please let us know if you are likely to arrive after 9.00pm.  You are requested to vacate your room by 10.00am on the day of your departure.  
 
Directions If you require more detailed directions, please call the hotel directly and a member of staff will be pleased to help you.
 
Pets
We are pleased to welcome pets at a minimal charge of £10 per stay.  Please advise the hotel at the time of reservation should you wish to bring a pet into the hotel.  Pets may not accompany guests into areas in which food may be served.
 
Payment
All reservations require a credit or debit card guarantee, to be given at the time of booking, we will only debit the card if you do not cancel your room or if you fail to check out.  We accept payment by cheque (with a valid cheque guarantee card), debit card and credit cards (Visa, Mastercard).  If you have a gift voucher please inform us at the time of booking.
 
Online Bookings
Are subject to separate terms & conditions, which are given when making an online booking.
 
Cancellation
On accommodation:  are free of charge up to 48 hours before 2.00pm on the date of arrival.  Any cancellations made after this time, or failure to turn up, will be charged the cost of the first nights stay.   In the unlikely event that the hotel is unable to accommodate a booking we will try to find an alternative accommodation of an equal standard.  If at any time we need to make changes which may affect your stay we will notify you as soon as possible offering a suitable alternative or a refund.  This policy does not apply to minor changes during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
On food:  bookings are free of charge up to 24 hours notice.
Functions and group bookings:  A non-refundable deposit is required on booking of all functions and group bookings.
Final numbers and food orders are required 7 days before the function.
Cancellations are free up to 7 DAYS notice after which time customers will be charged.
 
 
Complaints
We strive for complete customer satisfaction at all times, if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to the hotel addressing your letter to:
Customer Care,The Golden Fleece Hotel, 42 Market Place, Thirsk, Y07 1LL.
 All correspondence will be acknowledged within 7 working days.
 
Behaviour
If a guest or member of your party behaves in a way that causes or is likely to cause danger or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request the person concerned leave the hotel.  We will not refund any costs or pay any expenses or costs incurred as a result of such a curtailment.
 
Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control.  These include, but are not limited to, adverse weather, fire, riot, war, terrorist activity, industrial dispute, natural disaster.
 
Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for the duration of your stay.
 
Your Personal Details
Your personal details will not be sold on or passed on to third parties.  Credit Card details are securely deleted after your stay.
 
Website
 We endeavour to ensure that information on our website is accurate.  We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.  We cannot be held responsible for information contained on third party websites.
 
Hotel Proprietors Act 1956
Loss of or Damage to Guests Property
Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however:

a) extends only to the property of guests who have engaged sleeping accommodation at the hotel:

b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited or offered for deposit, for safe custody.

c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this particular hotel in any particular case.

 

Enjoy England Breakfast Award Welcome to Yorkshire
Golden Fleece Hotel
The Golden Fleece Hotel ~Market Place ~Thirsk ~ North Yorkshire ~ YO7 1LL
Tel: +44 (0)1845 523108 Fax: + 44 (0) 1845 523996
EMAIL: reservations@goldenfleecehotel.com